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Call Centre

A call centre (UK) or call center (US) is a centralized office of a company that answers incoming telephone calls from customers. A call center may be an office that makes outgoing telephone calls to customers (telemarketing).

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Such an office may also responds to letters, faxes, e-mails and similar written correspondence. However the term contact centre (UK) or contact center (US) is often applied when such multiple functions are blended in one office.

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